From 4e02f2fe43c1ae2a2b876306ff7c7d44633fcf01 Mon Sep 17 00:00:00 2001 From: Brian Rodriguez Date: Mon, 23 Sep 2024 04:07:33 -0500 Subject: [PATCH] [Update] Software architect: ITIL (#7191) * [Update] Software architect: ITIL --- .../content/itil@Rq1Wi-cHjS54SYo-Btp-e.md | 8 ++++++++ 1 file changed, 8 insertions(+) diff --git a/src/data/roadmaps/software-architect/content/itil@Rq1Wi-cHjS54SYo-Btp-e.md b/src/data/roadmaps/software-architect/content/itil@Rq1Wi-cHjS54SYo-Btp-e.md index e69de29bb..1ebab580f 100644 --- a/src/data/roadmaps/software-architect/content/itil@Rq1Wi-cHjS54SYo-Btp-e.md +++ b/src/data/roadmaps/software-architect/content/itil@Rq1Wi-cHjS54SYo-Btp-e.md @@ -0,0 +1,8 @@ +# ITIL + +**ITIL (Information Technology Infrastructure Library)** is a set of best practices for IT service management, designed to align IT services with business needs. Its primary focus is the efficient and effective delivery of value through managing the IT service lifecycle, which includes five phases: `Strategy`, `Design`, `Transition`, `Operation`, and `Continual Service Improvement`. ITIL includes key processes such as incident management, problem management, change management, configuration management, and service level agreements (SLAs). These practices aim to optimize performance, service quality, and customer satisfaction. Adopting ITIL helps organizations improve operational efficiency, reduce risks, and maintain clear control over IT services over time. + +Visit the following resources to learn more: + +- [@oficial@Documentation](https://www.axelos.com/certifications/itil-service-management/itil-4-foundation) +- [@video@What is ITIL?](https://www.youtube.com/watch?v=wgnpfMK8vDk)